Support Technologist III 2026-01736

Are you a tech-savvy problem solver looking to launch your career at the heart of state government? The State of Wyoming is seeking a Support Technologist III (2026-01736) to join our dynamic IT team. As a vital first point of contact, you will be the bridge between our agency staff and the technology they rely on every day. This is an incredible opportunity for a recent graduate or early-career professional to sharpen their troubleshooting skills, gain exposure to diverse enterprise systems, and make a tangible impact on the efficiency of state operations.

In this collaborative, fast-paced environment, you will provide essential Tier I support for desktops, laptops, and specialized software across multiple state agencies. We aren't just looking for someone who knows how to fix hardware; we are looking for a customer-focused communicator who thrives on delivering high-quality, timely solutions with minimal supervision. You will work alongside experienced mentors who value initiative and technical curiosity, providing you with the perfect platform to grow your expertise while building a rewarding career in public service.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.