Supporter Experience Executive

Are you a natural communicator looking to launch your career in a role that combines professional growth with genuine heart? As a Supporter Experience Executive at St Barnabas and Chestnut House Hospices, you will be the voice and the face of our organization, serving as the vital first point of contact for the incredible people who power our mission. This is far more than an administrative position; it is an opportunity to build lasting, meaningful relationships with our donors and fundraisers, ensuring that every interaction reflects the compassion and excellence that define our hospice care.

In this fast-paced and rewarding environment, you will master the art of supporter engagement while gaining a comprehensive understanding of the charity sector. You will be responsible for managing essential administrative tasks with precision while simultaneously crafting personalized experiences that make our supporters feel truly valued and inspired. If you are a proactive, empathetic, and organized individual who wants to see the direct, positive impact of your work on our local community, we invite you to join our team and help us transform every connection into a lasting legacy of care.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.