Surge Support Lead (VA ESOM) with Security Clearance

Are you looking to launch your career at the intersection of mission-critical support and cutting-edge innovation? At Kentro, we don’t just fill roles; we build communities of experts dedicated to solving complex challenges that make a real-world impact. As our new Surge Support Lead for VA ESOM, you will step into a pivotal, high-energy environment where your analytical skills and commitment to excellence will directly support the Veterans Affairs mission. This is an exceptional opportunity for a motivated graduate to sharpen your professional toolkit, collaborate with industry leaders, and gain invaluable experience in a supportive, growth-oriented culture that prioritizes your development from day one.

In this dynamic Customer Service role, you will act as a vital link in our operational success, managing critical surges and ensuring that our service standards remain top-tier. Because this position requires a security clearance, you will be operating at the heart of secure, high-stakes infrastructure, making you an essential guardian of the mission. We are looking for a proactive problem-solver who thrives under pressure and is eager to grow alongside a team that values innovation, integrity, and collaborative success. If you are ready to turn your potential into performance and help us drive meaningful change, we invite you to join the Kentro family and start a career that truly matters.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.