Tech Support Specalist 1 - Scottsdale

Are you a tech enthusiast looking to launch your career with a team that values innovation and professional growth? The Intersect Group is seeking a motivated Tech Support Specialist 1 to join our Scottsdale office. We partner with organizations that rely on cutting-edge technology to create real-world impact, and we are looking for a service-oriented problem solver who is ready to dive into the fast-paced world of IT. If you have a passion for troubleshooting, a hunger for continuous learning, and a desire to build long-term client confidence, this is the perfect starting point for your professional journey.

In this role, you will be the frontline hero for our clients, ensuring their technology environments stay secure, efficient, and responsive. You won’t just be answering tickets; you will be developing essential technical expertise while working in a collaborative, supportive environment that prioritizes your development. We believe in a service-first mindset, and we are committed to providing you with the mentorship and resources you need to turn your technical curiosity into a successful, long-term career. Join us in Scottsdale and help us keep the systems that power our communities running at their absolute best.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.