Tech Support Specialist

Are you ready to launch a career where your technical skills directly impact the well-being of millions? As a Tech Support Specialist at Optum, part of the UnitedHealth Group family, you will serve as the heartbeat of our digital health infrastructure. This is more than just a help-desk role; it is an opportunity to be a frontline problem-solver, connecting patients, providers, and partners with the seamless pharmacy benefits and data resources they need to thrive. If you are a tech-savvy graduate eager to turn complex challenges into simple, human-centered solutions, you have found your perfect team.

We believe that the best technology is powered by diverse perspectives and a shared mission to build a healthier world. Joining us means stepping into a collaborative, inclusive environment where your growth is our priority. You will be supported by talented mentors, provided with comprehensive benefits, and encouraged to chart your own professional journey within a global organization. If you are passionate about technology, driven by empathy, and ready to make a tangible difference in the healthcare industry, we invite you to start your journey with us today and help us shape the future of care.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.