Technical Customer Success Manager

Are you ready to launch your career at the bleeding edge of cybersecurity? At Zenity, we are solving one of the most complex and urgent challenges in tech: securing the AI agents that are transforming the enterprise landscape. As a Technical Customer Success Manager, you won’t just be answering tickets; you will be a strategic partner to our clients, helping them navigate the frontier of AI security. This is a rare opportunity to join a category-defining company where your work directly impacts how the world’s largest organizations protect their most innovative technologies.

We are looking for an ambitious, high-energy professional who thrives on ownership and is eager to grow alongside a world-class team. In this role, you will bridge the gap between complex technical security challenges and tangible business outcomes, ensuring our customers achieve success with speed and precision. We value direct feedback, high standards, and a bias for action. If you are a fast learner with a passion for emerging technology and a drive to take accountability for your results, Zenity is the perfect place to build a career that moves as fast as the AI revolution itself.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.