Technical Customer Support Advisor - eviCore - Remote

Help improve how healthcare organizations manage prior authorizations through smarter, more reliable technology. As a Technical Customer Support Advisor, you will configure, support, and optimize a proprietary touchless prior authorization solution that connects multiple technologies and systems. You will investigate complex technical issues, improve platform stability, and help shape solutions that make healthcare processes more efficient. This role is a strong fit for someone who is curious, …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.