Technical Customer Support Specialist

At ElevenLabs, we are not just building software; we are pushing the boundaries of what is possible with human-like AI voice technology. Since our launch in 2023, we have rapidly evolved from a breakthrough research project into an essential platform powering millions of users and global industry leaders like Meta and Deutsche Telekom. As we continue to scale at an unprecedented pace, we are looking for a passionate Technical Customer Support Specialist to join our mission. This is a rare opportunity for an ambitious graduate or early-career professional to join a high-growth, unicorn-status company and become a foundational voice for our global community.

In this role, you will act as the vital bridge between our cutting-edge AI research and the people who use it every day. You will dive deep into our technical infrastructure, troubleshooting complex user queries and providing the high-touch guidance our diverse customer base expects. We aren't looking for someone to just read from a script; we want a curious problem-solver who can translate technical jargon into empowering solutions and advocate for user needs directly to our engineering team. If you are tech-savvy, thrive in a fast-paced environment, and want to play a key role in shaping the future of synthetic speech, we would love to help you launch your career with us.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.