Technical Field Service Coordinator

Are you ready to launch your career at the intersection of cutting-edge engineering and world-class customer service? At EMAG USA, we believe our success is built entirely on the talent and passion of our people. As a Technical Field Service Coordinator, you will step into a pivotal role where your organizational skills and technical curiosity drive the heartbeat of our operations. This is more than just a support position; it is a unique opportunity to gain deep exposure to international manufacturing standards, collaborate with expert field engineers, and grow within a global industry leader that prioritizes your professional journey from day one.

We are looking for a proactive, detail-oriented individual who thrives in a fast-paced environment and enjoys solving complex scheduling puzzles. As the primary point of contact for our field service activities, you will manage logistics, coordinate technical resources, and ensure our clients receive the high-caliber service that the EMAG brand is known for worldwide. In return for your dedication, we offer a comprehensive benefits package designed to support your long-term well-being, including a robust 401k match and $0 employee premiums on our medical, dental, and vision insurance plans. If you are a graduate or early-career professional looking for a challenging, rewarding workplace where your contributions are truly valued, we invite you to join the EMAG team and help us shape the future of manufacturing technology.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.