Technical Service Specialist-Power Burners

Are you a hands-on problem solver with a passion for mechanical innovation? Kimmel and Associates is thrilled to partner with a global leader in high-performance power burner technology to find a Technical Service Specialist ready to kickstart their career. With over five decades of engineering excellence, our client is at the forefront of the thermal industry, providing mission-critical solutions for everything from residential furnaces to complex industrial ovens. This is an incredible opportunity for a motivated graduate or early-career professional to join a world-class team where your technical aptitude will directly impact the reliability and efficiency of systems powering North America.

In this role, you will act as the vital bridge between cutting-edge engineering and the customers who rely on it every day. You won’t just be answering phones; you will be diagnosing intricate technical challenges, providing hands-on guidance, and becoming a true subject matter expert in burner performance. We are looking for someone who is eager to learn, enthusiastic about mechanical systems, and dedicated to delivering outstanding service. If you are ready to launch your career in a dynamic, high-growth environment where innovation meets real-world application, we want to hear from you. Join us and help shape the future of energy efficiency while building a foundation for a long-term, successful career.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.