Technical Services Agent

Summary The Technical Services Agent is an entry level role for individuals with proven IT experience and/or aptitude to further develop their skills. Provides both remote IT service desk support as well as some onsite, in-person support primarily covering LA, Ventura, and OC counties. This position works under the direct supervision of the Director of Technical Services. Technical Services provides internal direct IT support and customer service, in-person and remotely, helping our Staff quick…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.