Technical Support Advisor

HCLTech is looking for a highly talented and self- motivated Tech Support Advisor to join it in advancing the technological world through innovation and creativity. Job Title: Tech Support Advisor Job ID: 174372 Position Type: Full-time Location: El Paso, TX (Remote) Role/Responsibilities Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer Listen to customer and use your technical expertise, creativity and i…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.