Technical Support Specialist

At BioFire Defense, our workplace is as vibrant as our mission: casual vibes, intense execution, and a passion for IMPACT. Position Summary The Technical Support Specialist role is on the Customer Technical Support (CTS) team within the Customer Support Operations (CSO) department. It requires working directly with BFDF customers to investigate and resolve their technical problems but can also be referred by Customer Service, Sales, or other BFDF employees. This role will be responsible for ens…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.