Technical Support Specialist

Are you a tech-savvy problem solver looking to launch your career with a global leader in innovation? Crelate Staffing is proud to partner with an international powerhouse in video security technology to find their next Technical Support Specialist. This isn’t just a support role; it’s your front-row seat to the cutting edge of security hardware and software. We are looking for a motivated, curious individual to join a high-growth environment where your ability to troubleshoot and communicate will directly impact the safety and operations of clients around the world.

In this hybrid, temp-to-hire position, you will serve as the primary advocate for our customers, acting as the critical link between their technical challenges and our advanced solutions. You will provide essential support via phone and email, diagnosing issues and ensuring a seamless user experience for our diverse client base. If you are a recent graduate or early-career professional who thrives on variety, loves learning new systems, and wants to build a long-term foundation in a stable, fast-paced industry, we want to hear from you. Come help us secure the future while building your own.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.