Technical Support Specialist

Crestfield Talent is seeking a motivated and customer-focused Technical Support Specialist to assist customers with technical inquiries, troubleshoot common issues, and support daily technical service operations. This hybrid role is suited for someone who enjoys solving problems, working with technology, and helping customers resolve technical challenges in a professional business environment. Responsibilities Respond to technical support inquiries through phone, email, and chat Troubleshoot co…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.