Technical Support Specialist I

Are you ready to jumpstart your career at the intersection of cutting-edge technology and environmental impact? At BioLite, we’re on a mission to bring energy everywhere, and we’re looking for a passionate Technical Support Specialist I to join our team in Midvale. This is the perfect launchpad for a motivated professional or recent graduate who thrives on solving puzzles, loves connecting with customers, and wants to be part of a company that truly makes a difference. You’ll be the voice of BioLite, guiding our global community through our innovative product line and ensuring every user has an exceptional experience.

We believe in investing in our people just as much as our products, which is why we offer a competitive hourly salary of $20–$23 and a best-in-class benefits package, including medical, dental, and vision coverage where we cover up to 100% of your premiums. Working Monday through Friday from 7:00 AM to 4:00 PM MST, you’ll enjoy a collaborative on-site environment with the flexibility to occasionally work remotely. If you’re a natural communicator who is eager to learn, grow, and contribute to a mission-driven team, we want to hear from you. Come help us power the future and build your career at BioLite.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.