Technical Support Specialist I - Birmingham (Training Provided)

Are you a tech enthusiast looking to launch your career with a mission-driven organization? America’s Thrift Stores is seeking a motivated Technical Support Specialist I to join our Birmingham-based IT team. We believe in investing in our people, which is why we provide comprehensive, hands-on training to help you master the fundamentals of hardware, software, and network troubleshooting. If you have a passion for problem-solving and a desire to grow your technical toolkit in a fast-paced environment, this is the perfect opportunity to turn your curiosity into a professional career.

In this role, you will be the backbone of our operations, ensuring our locations stay connected and functional. You will act as a key point of contact for remote support, while also having the chance to get out from behind the desk and travel to our various sites to manage installations and infrastructure projects firsthand. Whether you are helping a team member resolve a glitch or setting up the tech that keeps our stores running, your work will directly contribute to our mission. If you are ready to gain real-world experience, develop your IT expertise, and make a tangible impact, we invite you to join our growing team today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.