Technical Support Specialist, IT Solutions

Are you a tech-savvy problem solver looking to launch your career with a global leader in specialized diagnostics? At Werfen, we don’t just build medical technology; we improve patient outcomes worldwide. We are seeking a motivated Technical Support Specialist to join our IT Solutions team, where you will serve as the primary bridge between our innovative software systems and the healthcare professionals who rely on them daily. If you are a recent graduate or early-career professional with a passion for troubleshooting and a heart for healthcare, this is your opportunity to grow within a stable, family-owned company that has been pushing the boundaries of science since 1966.

In this role, you will be more than just a help-desk technician; you will be a vital part of our mission to support Hemostasis, Acute Care, and Transfusion diagnostics across our global network. You will gain hands-on experience managing complex IT environments, resolving technical challenges, and ensuring that our customized assays and biomaterials operate at peak performance. We value curiosity and a collaborative spirit, providing you with the mentorship and professional development needed to excel in the fast-paced world of MedTech. If you are ready to apply your technical skills to work that truly matters, we invite you to help us shape the future of diagnostic innovation at Werfen.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.