Technician, Managed Services Operations

Job Description Job Description Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing! Hardware & Rack Operations: Install, remove, and replace: Servers (rack mount and blade), Network devices (switches, routers, firewalls), Storage arrays Identify hardware components: CPUs, RAM, NICs, HBAs, power supplies, disks Perform rack & stack following st…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.