Technology Services Manager

Are you ready to be the backbone of public safety in Kitsap County? As our Technology Services Manager, you will step into a high-impact leadership role where your work directly ensures that when citizens dial 911, the technology behind the call works flawlessly. You will oversee a dynamic ecosystem of radio systems, cloud-based infrastructure, cutting-edge AI solutions, and E911 networks, acting as the bridge between complex technical engineering and essential community service. This is a rare opportunity for a forward-thinking professional to manage mission-critical operations while shaping the future of emergency response technology.

We are looking for a visionary leader who thrives on managing complex projects and empowering technical teams to reach their full potential. In this role, you won’t just be maintaining systems; you will be driving innovation, overseeing facilities, and refining the tools that our dispatchers and first responders rely on every second of every day. If you are passionate about high-stakes problem solving, project management, and utilizing technology to make a tangible difference in the lives of others, we want you to lead our technical services team into the next generation of public safety excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.