Technology Support Specialist

Are you a tech-savvy problem solver looking to launch your career in a fast-paced, collaborative environment? The DFW Area Application Consortium is seeking a passionate Technology Support Specialist to join our Information Technology team. In this role, you will serve as the heartbeat of our technical operations, acting as the primary point of contact for district staff. If you thrive on troubleshooting complex issues and are eager to bridge the gap between innovative classroom technology and the educators who use it every day, this is the perfect opportunity to make a tangible impact on student learning.

As part of our dynamic team, you won’t just be fixing computers; you will be an essential advocate for instructional excellence across the district. We are looking for an enthusiastic individual who is ready to grow their technical expertise while providing world-class customer service. Whether you are a recent graduate or an aspiring IT professional, you will receive the support and mentorship needed to excel in this role. Join us at the DFW Area Application Consortium and help us empower our community by keeping our classrooms connected, inspired, and ready for the future.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.