Tier 1 Service Desk

Are you ready to launch your career at the intersection of cutting-edge technology and human-centric service? At Leidos, we don’t just provide IT support; we deliver mission-critical solutions that empower our customers to change the world. As a Tier 1 Service Desk professional, you will be the heartbeat of our technical operations, serving as the first point of contact for solving complex challenges. This is an incredible opportunity for a motivated graduate or early-career professional to sharpen their troubleshooting skills, gain exposure to enterprise-level environments, and grow within a global organization that values innovation, integrity, and your professional evolution.

We are looking for a curious, tech-savvy problem solver who is passionate about helping others and eager to learn in a fast-paced, collaborative environment. In this role, you will diagnose issues, provide clear communication to stakeholders, and contribute to the seamless functionality of our systems. At Leidos, we believe our people are our greatest asset, and we are committed to fostering a culture where you can thrive, contribute to your community, and do the right thing every single day. If you are looking to turn your technical curiosity into a meaningful career, we invite you to join our diverse team and help us build the future of IT excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.