Tier 1 Service Desk with Security Clearance

Are you ready to launch a high-impact career where your technical curiosity meets national security? At Leidos, we don’t just offer jobs; we provide a platform for you to solve complex challenges that matter. As a Tier 1 Service Desk professional, you will be the frontline hero for our mission-critical operations, acting as the vital link between our users and the innovative technology that keeps our world moving. If you are a proactive problem-solver with an active security clearance, this is your opportunity to join a global team dedicated to excellence, integrity, and the success of our customers.

In this role, you will gain hands-on experience in a dynamic IT environment, mastering the art of incident resolution while collaborating with some of the brightest minds in the industry. We believe in empowering our people from day one, offering you the mentorship and professional development necessary to grow your skills in a fast-paced, mission-driven setting. If you are a graduate or early-career professional eager to make your mark in the defense and technology sectors, bring your technical aptitude and your commitment to doing the right thing to Leidos—where your career potential is as limitless as our ambition.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.