Tier 1 Technical Support Agent

Are you a natural-born problem solver with a passion for technology and a drive to help others succeed? Resolv.Global is looking for enthusiastic, tech-savvy individuals to join our expanding remote support team as Tier 1 Technical Support Agents. This is the perfect launchpad for your career, offering you the chance to sharpen your troubleshooting skills while providing world-class assistance to our diverse customer base across North America. If you thrive on unraveling complex issues and turning technical challenges into seamless user experiences, we want to hear from you.

In this role, you will be the frontline champion of our brand, serving as the first point of contact for our valued users. We don’t just offer scripts; we empower you to think critically, communicate clearly, and apply a structured approach to every ticket you tackle. You will work alongside a collaborative, forward-thinking team in an environment that values your growth, curiosity, and professional development. If you are ready to kickstart your professional journey in a fast-paced, supportive atmosphere where your contributions make a tangible impact every single day, apply to join the Resolv.Global family today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.