Tier 2 Support - Team Lead

At Evolver, we don’t just support technology; we solve the critical challenges that keep our nation’s most vital infrastructure secure and operational. As a Tier 2 Support Team Lead, you will sit at the intersection of complex problem-solving and leadership, acting as the bridge between high-level technical resolution and exceptional customer success. This is an incredible opportunity for a motivated professional to level up their career within a fast-paced environment, working alongside elite teams that protect Fortune 500 organizations and federal agencies. If you are ready to take ownership of technical escalations while mentoring a team of rising talent, your next chapter starts here.

In this role, you will be the go-to expert for advanced troubleshooting, diving deep into enterprise IT infrastructure, cloud services, and cybersecurity support. You won’t just be answering tickets; you will be analyzing trends, refining support workflows, and empowering your teammates to deliver world-class service. We are looking for a natural leader with a sharp technical mind and a passion for continuous improvement. Whether you are a recent graduate eager to make a tangible impact or a support professional ready to step into your first leadership position, Evolver offers the mentorship, cutting-edge tools, and collaborative culture you need to launch a high-impact career in the digital transformation space.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.