Tier 2 Support - Team Lead

Are you ready to bridge the gap between complex technical challenges and mission-critical success? At Evolver Federal, we don't just solve IT problems; we empower the organizations that protect our nation and drive global innovation. As a Tier 2 Support Team Lead, you will step into a pivotal role where your technical expertise meets your passion for leadership. We are looking for a motivated professional who thrives in a fast-paced environment and is eager to mentor a team while tackling high-level infrastructure, cybersecurity, and cloud-based hurdles that make a tangible impact on our federal and Fortune 500 clients.

This is more than just a support role; it is a launchpad for your career in the federal technology sector. You will be the heartbeat of our customer service operations, guiding team members through intricate escalations and refining the processes that keep our digital transformation projects running smoothly. If you are a graduate or early-career professional who loves technology, possesses a sharp analytical mind, and wants to lead with purpose, Evolver Federal is the place to grow. Join us, and help us secure the future while building the leadership skills that will define your professional journey.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.