Tier II Help Desk

Are you a tech enthusiast ready to launch your career at the intersection of innovation and client success? KeenLogic is looking for a driven, self-motivated Tier II Help Desk Analyst to join our collaborative team in Alexandria, VA. In this onsite role, you will be the go-to expert for our users, moving beyond basic troubleshooting to provide high-level, consultative support. If you thrive in a fast-paced environment and are eager to sharpen your technical skills while delivering exceptional service, this is the perfect launchpad for your professional journey.

As a key member of our team, you will manage a dynamic environment, providing deskside support for both Intel-based PC and Apple workstations. You won't just be fixing hardware; you will be the bridge between our complex custom business applications and the people who rely on them every day. We are looking for a proactive problem-solver who enjoys working face-to-face with customers and is ready to tackle unique challenges in a supportive, growth-oriented culture. If you are passionate about technology and ready to make a tangible impact, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.