Tier III Support Technician

The Service Desk Technician (Tier III Support) is part of a 24x7x365 team that troubleshoots IT systems for end users of our government customer's virtualized hosting environment. These systems include Citrix Virtual Apps and Desktops and other Citrix components, VMware vSphere, Microsoft Windows, and other virtual desktop infrastructure (VDI) technologies. This is a fast-paced, team-oriented position which provides technical support to military healthcare professionals around the world. A key …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.