Transmission Customer Support

At Roberts Communications Network, we are looking for a tech-savvy and detail-oriented individual to join our team as a Transmission Customer Support specialist. This is a unique opportunity to step into the fast-paced world of global satellite communications, where you will serve as the primary point of contact for clients needing occasional use satellite space segments. If you are a natural problem solver who thrives on helping others navigate complex technical challenges, you will find this role to be the perfect launchpad for your career in telecommunications.

In this dynamic position, you will be the voice of our network, conducting verbal diagnostics to troubleshoot reception issues and ensuring every broadcast goes off without a hitch. You will take ownership of the customer experience by managing equipment ticketing, tracking shipping logistics, and performing essential quality assurance checks on high-stakes transmissions. We are fully committed to your professional growth and will provide comprehensive, ongoing training programs to ensure you stay at the cutting edge of industry standards while working alongside our expert operations team.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.