Travel Reservation Support Representative

Travel Reservation Support Representative A customer asks whether a reservation is confirmed, where to find the itinerary, or how to request a change. The Travel Reservation Support Representative checks the current online booking and provides approved process information. The full-time remote opening pairs written customer service with office administration. You will not waive fare rules, purchase travel, or promise a change that the supplier has not confirmed. Several stages of a booking A qu…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.