Treasury Management Support Specialist I

Summary The purpose of Treasury Management Support is to assist the bank's commercial clients in meeting their financial obligations, i.e., paying employees, suppliers, lenders, and shareholders. Additional commitments include fraud monitoring, risk management, cash flow monitoring, electronic banking, training, and ongoing support. The Treasury Management Support team works intimately with Treasury Sales Officers, Portfolio Managers, and Commercial Lenders to accomplish these goals. The Treasu…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.