Unarmed Security Officer - Service Desk Operator (Guarding)

Are you looking to launch your career with a global industry leader that prioritizes innovation and human connection? At Prosegur, we don’t just provide security; we create safer environments for people and businesses across the globe. As a Service Desk Operator, you will serve as the heartbeat of our operations, acting as the primary point of contact for our clients. This is an exceptional opportunity for a motivated individual to develop professional communication skills while playing a vital role in our mission to protect what matters most—from physical assets to digital networks.

In this dynamic, entry-level role, you will balance the responsibilities of an Unarmed Security Officer with the fast-paced nature of a customer service desk. You will be the face and voice of Prosegur, managing inquiries, coordinating security responses, and ensuring every interaction reflects our commitment to excellence and reliability. If you are a proactive problem-solver who thrives in a collaborative, tech-forward environment and wants to build a career with a company that operates in 36 countries, we invite you to join our team and help us shape the future of global security.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.