URGENT NEED - Advanced Practice Clinical Support RBT or BCaBA

Job Description Job Description Benefits: 401(k) Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Advanced Practice Clinical Support RBT or BCaBA Southeast Michigan My Time 2 Launch (MT2L) is a neurodiversity-affirming ABA therapy organization serving autistic individuals and families across Florida, Georgia, and Michigan. We are a BACB-recognized ACE Provider built on our proprietary Empowerment Model —a framework that mov…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.