U.S./Mexican Customer Service Representative (Remote Mexico)

Mexican Customs Service Representative Buckland Nuestra Vision/Vision Buckland develops enduring relationships with our customers and partners throughout the global supply chain. We strive to provide customized services in a memorable way. El Rol/ The Rol This position is responsible forthe handling of the documentation preparation, monitoring and coordinating of customs release of shipments for the import of commercial goods into Mexico and Mexican exports into the rest of the world in accorda…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.