Vending Support Specialist

Are you looking to launch your career with an industry leader that values innovation and personal growth? At PTSolutions, we are one of the nation’s Top 100 industrial tool distributors, and we are looking for a tech-savvy, detail-oriented Vending Support Specialist to join our dynamic customer service team. This is an incredible opportunity for a graduate or entry-level professional to step into a fast-paced environment where you will play a critical role in managing our advanced, customized inventory solutions. You won’t just be answering calls; you will be the bridge between our cutting-edge vending technology and our clients' operational success.

As a Vending Support Specialist, you will be the go-to expert for maintaining seamless supply chain experiences across our extensive network of locations. We are looking for someone who thrives on problem-solving, enjoys troubleshooting technical systems, and is eager to provide the high-touch, responsive service that has made PTSolutions a Midwest powerhouse. If you are ready to build a professional foundation with a company that grows alongside its customers and rewards initiative, we want to hear from you. Join us at PTSolutions and help us keep the wheels of American industry turning.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.