Veterinary Specialty Service Coordinator

Are you a passionate veterinary professional ready to elevate your career and make a tangible impact on the lives of pets and their families? South Asheville Veterinary Emergency & Specialty (SAVES), a proud member of the Ethos Veterinary Health network, is looking for a dynamic Specialty Service Coordinator to join our collaborative team in the heart of Asheville. This role is the perfect bridge for those who love the fast-paced world of veterinary medicine but want to focus their talents on high-level case coordination, seamless communication, and building lasting relationships with our clients and specialty clinicians. If you thrive on organization and are driven to provide an elite, compassionate experience, we want to meet you.

As a Specialty Service Coordinator, you will be the heartbeat of our specialty department, acting as the primary point of contact for our patients and their owners. You will navigate the intricacies of complex cases, facilitate smooth workflows between departments, and ensure that every pet receives the exceptional care they deserve. This is an incredible opportunity for a detail-oriented individual to grow within a premier national network, working Monday through Friday with a schedule that respects your work-life balance. Join us at SAVES, where your dedication to service meets world-class veterinary excellence, and help us redefine what it means to provide outstanding specialty care in our community.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.