Waking Night Support Worker

Are you looking to kickstart a meaningful career in social care while making a tangible difference in your community? Look Ahead is seeking a resilient, compassionate, and proactive Waking Night Support Worker to join our dedicated Homelessness Social Care team in Kensington & Chelsea. This is an exceptional opportunity for an empathetic individual to provide vital overnight support, ensuring the safety, wellbeing, and dignity of our customers during their most vulnerable hours. If you are passionate about social justice and want to gain hands-on experience in a supportive, fast-paced environment, we would love to meet you.

We believe in investing in our people, which is why we offer a competitive salary of £23,088 per annum for a 30-hour work week, structured on a consistent 3 nights on, 4 nights off shift pattern to help you maintain a healthy work-life balance. Beyond the rewarding nature of the work, you will enjoy a comprehensive benefits package, including an annual leave entitlement that grows with your service, a generous pension scheme with up to 8% employer contribution, and life assurance cover. You will also gain access to exclusive discounts and cashback rewards, ensuring that your commitment to our mission is met with genuine support for your own future and personal wellbeing.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.