Work from Home: Customer Service Representative (Healthcare)

Are you looking to kickstart your career in the dynamic world of healthcare? Sagility is seeking passionate, empathetic, and tech-savvy individuals to join our team as a Work from Home Customer Service Representative. As a global leader in healthcare business process management, we don’t just process requests; we bridge the gap between complex systems and the people who need them most. If you are a recent graduate or an entry-level professional eager to make a tangible impact on the patient experience from the comfort of your own home, this is your opportunity to grow with a company that supports over 25,000 team members worldwide.

In this role, you will be the heartbeat of our member engagement initiatives, acting as a trusted advocate for patients navigating their healthcare journey. You will utilize our industry-leading technology to provide clear, compassionate support, helping members, providers, and clinical teams streamline their operations and improve outcomes. Whether you are assisting with case management inquiries or navigating complex payment integrity questions, you will receive comprehensive training and ongoing mentorship to ensure your success. Join Sagility today and help us transform the future of healthcare—one meaningful conversation at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.