Yourgi Customer Life Cycle Growth Manager

At Yourgi, we believe that pets are family, and we are on a mission to become the world’s most trusted partner in their care. As our Customer Life Cycle Growth Manager, you will be the heartbeat of our community, acting as the bridge between passionate pet parents and our elite network of veterinary centers, groomers, and pet resorts. This is a unique opportunity for an early-career professional to shape the journey of our users from their very first interaction to becoming lifelong advocates for the Yourgi platform, ensuring that every touchpoint is as simple, accessible, and joyful as the bond our users share with their pets.

In this role, you won’t just be answering questions; you will be architecting a seamless experience that fosters long-term growth and loyalty. You will dive deep into user data to identify trends, troubleshoot challenges in the pet care journey, and implement creative strategies that keep our community engaged and thriving. If you are a proactive problem-solver with a heart for animals and a passion for building meaningful customer relationships, we want you to help us scale our impact. Join our fast-growing team and help us redefine what it means to care for our furry family members in a digital-first world.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.