Associate Help Desk Specialist (3370)

Associate Help Desk Specialist Location: Houston, TX 77064 Job Type: Contract Contract Duration: 10/12/2026 9/26/2027 Potential: Contract-to-Hire / Opportunity to go permanent Openings: 1 Position Overview We are seeking an Associate Help Desk Specialist to provide efficient, accurate, and customer-focused technical support to end users. This position serves as a first point of contact for technical issues and will primarily provide support by phone, with additional assistance through email. Th…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.