Bilingual Customer Service Representative

Are you a natural communicator with a passion for helping others? 1 Alpha Consulting is looking for a vibrant, bilingual Customer Service Representative to join our fast-paced team and become the voice of our brand. We are not just looking for someone to answer questions; we are looking for a problem-solver who thrives on building meaningful connections and delivering exceptional experiences. If you are a recent graduate or early-career professional eager to develop your skills in a supportive, innovative environment, this is your chance to make a real impact from day one.

At 1 Alpha Consulting, we pride ourselves on a culture rooted in integrity, collaboration, and a people-first mindset. In this role, you will act as a vital bridge between our clients and their operational success, utilizing your dual-language fluency to provide seamless support and creative solutions. We believe in investing in our people, which means you will receive the mentorship and training necessary to grow your professional toolkit while working alongside a team that values your unique perspective. If you are ready to kickstart your career with a company that celebrates innovation and dedication, we want to hear from you directly.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.