IT Queue Manager - IT Support Services (remote)

IT Queue Manager Are you the ultimate quarterback when it comes to keeping a team organized and moving? Our client is building out a brand-new Service Desk function and needs a steady, detail-oriented professional to be its first point of contact. As IT Queue Manager, you'll be the calm, controlled hub that greets every incoming ticket, makes sure end users feel heard from the first interaction, and gets work distributed fairly and efficiently across the analyst team. If you love bringing struc…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.