POS Field Support Technician

Full-time Description Employment Type: Full-Time Travel: Required Work Style: Hybrid - Remote POS Support and On-Site Field Support Position Summary We are looking for a hands-on POS Support / Field Technology Technician to support technology systems across our car wash locations. This is a hybrid technical role combining remote POS support for operating sites with hands-on field troubleshooting and repair. The technician will work directly with site teams to resolve day-to-day POS issues and t…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.