Bilingual Customer Service Representative

About Wi-Fiber Inc. Wi-Fiber delivers reliable broadband and local customer support. This Washington-based role supports subscribers from the Desert Winds Wireless Kennewick office, helping customers stay connected through responsive service, clear communication, and practical problem-solving. Role Overview Serve as a frontline contact for walk-in and remote customers. Provide bilingual English/Spanish support for billing, payments, scheduling, service questions, sales inquiries, and Tier 1 tec…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.