Branch Technical Support Specialist

Sherwin-Williams is seeking a Branch Specialist Technical Support professional to deliver front-line technical assistance to branch and store teams across our manufacturing-focused network. In this role, you will diagnose and resolve hardware, software, and network issues, support POS and inventory systems, and coordinate escalations with IT and operations. You’ll document incidents, train users on best practices, and help ensure uptime for critical store technologies. You’ll work in a safety- …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.