Call Center Agent - Employee Service Associate

CTG is seeking to fill a Call Center Agent - Employee Service Associate opening for our client in California. Location: Remote Duration: 7 months Shift: M-F 8am - 5 pm PST (11am - 8 pm EST//10am - 7 pm CST) Pay: $22.50/hr Overview: CTG is growing our Gold Standard Customer service team - if you enjoy working in a fast-paced environment, providing excellent customer service, and working remotely - please apply! Immediate openings include customer service analysts to handle and resolve questions …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.