Claims & Customer Service Rep (Medical Benefits)

"Mostly Remote" Medical Claims and Customer Service Position Overview: This is a Hybrid position , and it will be rare that you have to work onsite. Most of it is remote work, but you still have to live in the Los Angeles CA area to be considered. This role is customer-facing and is considered a key customer service representative for the Health Organization. The Medical Claims Specialist/Analyst will process health insurance claims and answers calls from the customer (participant members, prov…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.