Customer Assistant - Fashion, Home & Beauty - London Colney

Description Sunday 13:00 - 18:00 Wednesday 04:30-21:30 Thursday 04:30-21:30 Friday 04:30-21:30 Saturday 03:30-20:30 Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Under 18 disclaimer This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join M&S as a Cust…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.