Customer Service Administration Assistant

Job Title: Customer Service Administration Assistant Location: Herefordshire, HR7 Salary: (Age 18-20): £22,285.90 per year, with a salary review on the successful completion of 3 month probationary period. (Age 21): £26,106.34 per year, with a salary review on the successful completion of 3 month probationary period. Job Type: Permanent. Full time, 39.5 hours. (Monday to Thursday 8:30am - 5:30pm and Fridays 8:30am - 5pm with 1 hour daily unpaid breaks) Do you have at least one year's experience…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.