Customer Service Assistant

Customer Service Assistant About the Role Our client is looking for a friendly, organised, and detail-oriented Customer Service Assistant to join their team. This role is centred around processing customer orders and providing excellent support throughout the order journey. You will ensure orders are processed accurately, respond to customer enquiries, and work closely with internal teams to deliver a seamless customer experience. Key Responsibilities Process customer orders accurately and effi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.